Jessica Phillips
JessicaP@123.net
555-555-5555
PROFILE
I am interested in an entry-level position as an Information Technology Administrator with basic knowledge and concepts of computer network and database management. I have been educated in the most current trends in Information Technology including web authoring, programming logic, computer architecture, hardware installation, and maintenance. I am a creative individual with a desire to pursue innovation. I am a team player who is very passionate about any assignment I take on, and I enjoy working closely with others to create vision and conceive ideas.
SKILLS
- Network/Database Management
- Data Security, Backup & Recovery
- File Transfer
- Programming Concepts
- Web Design; XHMTL Scripting
- Well Developed Written & Verbal Communication Skills
- Internet/Web Site Content Management
- Form Creation/Editing
- Graphic & Printed Design
- Illustration
- Photography & Photo Restoration
TECHNICAL PROFICIENCY
Platforms: Windows Server 2003 & 2007, Linux, OS X, Windows XP/Vista/2007
Applications: Adobe Photoshop, Illustrator, InDesign, Bridge, and Acrobat. Macromedia Flash, Fireworks, and Dreamweaver. Microsoft 2007 suite including; Word, Excel, Publisher, PowerPoint, and Outlook. Microsoft SharePoint 2007.
PROFESSIONAL EXPERIENCE
Alachua County Tax Collectors Office, Gainesville FL –2001 to 2009
Tax Agent
Dedicated to exceed customer’s expectations and to change the “Face” of the Tax Collector’s organization by striving to provide quality service to the public. Cross trained to provide assistance with motor vehicle title and registration, tax collection, and various licensing and permitting. Possessed a firm knowledge of motor vehicle title/registration rules, statues, regulations, and procedures, and maintained an update of these procedures as state laws changed. Conducted training seminars to educate new employees. Specialized in fraudulent document examination. Assisted in trouble shooting printing and computer system issues. Attended classes and meetings to collaborate and maintain knowledge. Supported business objectives by building a friendly rapport with local businesses, motor vehicle dealers, and lending institutions. Involved in campaigns to promote license plate sales by designing posters, newsletters, and signs. Also, involved in campaigns benefiting organizations such as United Way, American Cancer Society, Prevent Blindness, Florida Wildlife Conservation Commission, and the Alachua County Humane Society. Was recognized for dedicated service and longevity.
Alachua County Tax Collector’s Office, Gainesville FL -2010 to present
IT Support Specialist
Responsible for assisting in network and database management. Checking and updating the Tax Collectors public and intranet website. Assisting employees of the Tax Collector’s organization as politely and courteously as possible. Update and manage system functions and forms. Troubleshoot and resolve computer related issues. Log and prepare service requests. Responsible for communicating with vendors to order equipment and supplies, and maintain inventory.
CERTIFICATIONS/ EDUCATION
- Department of Revenue Certified Tax Collection Agent
- AS Degree in Graphic Design Technology
- Persuing AS Degree in Internet Services Technology
- (Intended graduation Fall 2011)
